Last updated: 17 September 2026

Cancellation and Refund Terms

This is a translation for convenience. The Turkish version is the binding text and prevails in case of any difference.

Trial period

The 14-day trial is free of charge and no card details are required. You are not charged automatically when the trial ends.

You can cancel your subscription at any time from the subscription screen in the application. Giving a reason for the cancellation is optional.
After cancellation, renewal stops; you can keep using the service until the end of the period you have paid for.
You can export your data until the end of the period.

No partial refund is made for the unused part of a period that has already started. This rule is the same for monthly and yearly plans.
Amounts charged in error or more than once are refunded in full. If you notice such a case, simply write to info@divara.com.tr.
Refunds are made through iyzico to the card used for the payment; the time it takes to reach your account depends on your bank.
Your statutory rights are reserved.

A move to a higher plan takes effect immediately. The difference payable is shown on the payment screen before you confirm.
A move to a lower plan takes effect at the end of the period. If there are users or mailboxes beyond the new plan's limits, we ask you to reduce them before the change.

If a renewal payment cannot be collected, we give a grace period of 7 days and remind you by email during that time.
At the end of the grace period the account is suspended: new emails are not processed, screens remain read-only and your data is not deleted.
Within 60 days of the suspension, you can pay and continue where you left off. At the end of this period, after giving at least 7 days' notice, we irrecoverably delete your data as described in the Privacy Policy.